Analytics & value
Programme performance measured against a fixed baseline, never against zero.
Measurement note — Programme baseline captured 09 May 2026 (pipeline pl-2026.05.2) across a 30-day measured window.
Straight-through processing
68.4%
baseline 41.2%
of documents decided without human touch
Cost per document
₹3.18
baseline ₹7.90
blended across all live packs
Cycle time, capture to decision
4.2hr
baseline 31.6hr
median, P1 credit cases
Effort per case
18.4min
baseline 74min
reviewer time, P1 credit cases
Rework rate
6.1%
baseline 11.4%
cases returned after decision
Six-month trend
Feb 26 – Jul 26STP %
Cycle time (hr)
Rework %
Confidence calibration
Reported vs observedBelow 0.85 reported confidence, the model is somewhat overconfident — observed accuracy trails reported confidence by up to 6.3 points in the 0.65–0.70 bucket. Above 0.90 reported confidence, the model is very slightly underconfident, tracking marginally above the diagonal. The 0.85 auto-accept gate sits close to where the curve crosses the ideal line.
Breakdown
5 rows| Name | stp ↓ | cost | cycle | rework | volume |
|---|---|---|---|---|---|
| P3 KYC/KYB | 84.9 | 1.9 | 1.1 | 3.4 | 3,12,884 |
| P1 Credit | 71.4 | 3.4 | 4.2 | 5.8 | 1,84,226 |
| P5 Collections | 44.1 | 6.2 | 7.2 | 8.8 | 21,760 |
| P2 Trade | 38.2 | 9.9 | 9.6 | 11.2 | 27,509 |
| P4 AML | 12.5 | 14.2 | 18.4 | 14.9 | 9,142 |
Notable events
Explains the step changes above30 Jul 2026, 07:11ContradictionCTR-4488 raised on TF-2026-00918 — goods description differs between the credit and the bill of ladingView
30 Jul 2026, 04:18Connector failureAWS Textract returned throttling errors; 187 documents re-routed to Azure DI under AR-07View
29 Jul 2026, 12:50Integrity flagDOC-884553 bank statement scored 0.41 with three high-severity signals; escalated to Fraud RiskView
29 Jul 2026, 10:32Threshold changeP2 auto-accept confidence raised from 0.88 to 0.91 by Rekha Joshi, approved by Kavita MenonView
29 Jul 2026, 07:50QuarantineQR-11450 unit inspection captured 41 km from the registered address; escalatedView
28 Jul 2026, 06:10Golden setP2 Trade accuracy 93.1% against a 95.0% target for the third consecutive weekView